Privacy policy
Your privacy is extremely important to us and that's why we insist upon the highest standards for secure transactions and customer information privacy. Our payment gateway is safe, secure and hassle-free. We never disclose, share or sell our customers’ personal information to any third party for their marketing purposes without your explicit consent. When a Third-Party Merchant Moneybookers or Paypal processes your Credit Card, your personal details are not received by us in any form. When you place an order, we only collect your name, e-mail address, mailing address, Credit Card number and its expiration date which helps us to process and complete your order. This process helps us to serve you as you have ordered our products and the given details will not be, under any situation, passed on for commercial need. 
To make our customers’ online experience better, we only use cookie technology to track non-personal details such as the type of browser, operating system, and domain names. We help you make informed decisions by going through our privacy policy in details.
While using our website and by accepting the Privacy Policy and the User Agreement in registration, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the User Agreement. This Privacy Policy is effective upon acceptance in registration for new registering users.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

How are customer details kept secured by Germanflora.de?
We receive your orders via a safe server and even before we receive these, all the information provided by you including your Credit Card number, is encrypted by the secure server software (SSL). So, we are not able to read the information as it travels across the internet. We also don’t have unauthorized access to any of the customer data we acquire.

Will Germanflora.dedisclose the collected information to outside parties?
While using our website, you comply with the gathering and use of your details by germanflora.de. We never disclose, share or sell our customers’ personal information to any third party for their marketing purposes without your explicit consent. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

Cancellation of Orders:
We refund the total amount of the product which we don’t have in our stock or was mishandled and thereby damaged by our delivery staff. Once the order is confirmed and submitted by the customer, we do not cancel it.

Exchange and Rebate:
Products that have been damaged due to mishandling by our delivery staffs will only be replaced exchanged or refunded. The goods that are sold in healthy condition are non-replaceable, non-exchangeable or non-refundable.